AI receptionist for small businesses

Every call answered.
Every job booked.

Call Captain picks up every call, asks the right questions, books the job into your calendar, and sends emergencies straight to your on-call person.

Call the demo Sign up

Demo line (401) 417-4142 answers as Summit Roofing, a made-up roofing company. Try booking an estimate.

Illustration: an incoming call is answered by Ava and becomes a booked roof estimate on Thursday at 9 AM. Incoming call (508) 555-0142 Thanks for calling. How can I help? Roof leak — I need an estimate. I can do Thursday at 9 AM. THU 9 Roof estimate 9:00 AM · 12 Elm St

The problem

A missed call is a job someone else gets.

When you’re on a roof, in court, with a client or under a car, the phone keeps ringing. Most people who reach voicemail don’t wait — they call the next business on the list.

Calls come at bad times

Mid-job, after hours, on weekends — exactly when nobody can pick up.

Voicemail waits. Callers don’t.

By the time you call back, they may have booked someone else.

Emergencies can’t sit in a mailbox

A burst pipe at 2 AM needs a person on the phone, not a beep.

How it works

From ring to booked job.

You keep your number. Calls you don’t answer go to Ava instead of voicemail.

  1. 1

    Forward your calls

    Keep your number and your phone company. Forward every call — or just the ones you don’t pick up — to your Call Captain number.

  2. 2

    Ava answers and books

    She asks the right questions for your kind of business, offers real open times, and books the one the caller picks.

  3. 3

    Emergencies ring your on-call team

    After hours, she gets the details and rings whoever is on call — in order, until someone presses 1 to take it. If nobody does, she promises the caller a call back.

  4. 4

    You see every call

    Each call lands in your portal with a summary and the full transcript, linked to the customer and the appointment.

See how it works in detail

Features

What you get today.

Only what works right now. Things still on the way are marked “coming soon”.

Answers 24/7

Nights, weekends and holidays. She introduces herself as a virtual assistant.

Books into your calendar

Real open times from your calendar. The caller picks one and it’s booked on the call.

Learn more

Press 1 for a person

During business hours callers can press 1 or ask for someone. No answer? She takes a message.

Learn more

On-call chain

After hours, emergencies ring your on-call person, then up to 3 backups. Each must press 1 to take the call, so voicemail can’t.

Learn more

Every call saved

A plain-English summary, the full transcript and a 1–5 star quality score for every call.

Learn more

Your own portal

Call log, weekly numbers, and settings you change yourself: hours, greeting, team, on-call, services.

Learn more

VIP callers

Mark your priority clients. They skip Storm Mode and go straight to your team — even after hours.

Learn more

Slack and Google Chat alerts

Call summaries, critical calls and overdue callbacks, posted to the channel you choose.

Learn more

Critical calls board

Emergencies, Storm Mode and VIP calls in one list: who answered, or who still needs a call back.

Learn more

Text confirmations Waiting on carrier approval

Booking confirmations by text, only for callers who say yes.

Email confirmations Coming soon

Booking confirmations by email for your customers.

More integrations Coming soon

QuickBooks, Stripe, Jobber and others.

Industries

Ava asks what your business needs.

Pick your type of business and she follows the right script — and books what you sell.

What Ava asks

  • What’s going on, with one follow-up (“Is water coming in right now?”)
  • Name, with the last name spelled out
  • Best callback number
  • Service address — street, city and zip
  • Email for the confirmation

What she books

Estimates and service visits — whatever job types you set up, with the length of each.

Emergencies

Water actively coming in, fire, sewage, a gas smell, no heat in freezing weather, or anyone unsafe. After hours she grabs the essentials and rings your on-call team.

More for home services
Example conversation Written to show how a call goes — not a recording of a real caller.
  1. CallerHi, we’ve got water coming through the ceiling in the kitchen.
  2. AvaOh no, okay, let’s get someone out to you. Is water coming in right now?
  3. CallerIt’s dripping, not pouring.
  4. AvaGot it. Can I get your first and last name?

What Ava asks

  • What kind of matter it is (divorce, criminal, injury, estate…)
  • The other person or company involved, for your conflict check
  • Name, with the last name spelled out
  • Best callback number
  • Email for the confirmation

What she books

Consultations — using the appointment types you set up.

Emergencies

Someone arrested or in custody, or a court date this week. After hours she takes the details and rings your on-call team.

More for law firms
Example conversation Written to show how a call goes — not a recording of a real caller.
  1. CallerI was in a car accident and the insurance company denied my claim.
  2. AvaI’m sorry to hear that. I can’t give legal advice, but I can set up a consultation. Who’s the other party — the insurance company’s name is enough.
  3. CallerAcme Insurance.
  4. AvaThanks. Can I get your first and last name?

What Ava asks

  • The service they want, with one follow-up (“Cut and color, or just a cut?”)
  • Their preferred stylist — or anyone
  • Name, with the last name spelled out
  • Best callback number
  • Email for the confirmation

What she books

Appointments for the services you set up, each with its own length.

Emergencies

No emergency transfers. After hours only clients you’ve marked VIP reach your team — everyone else, she books or takes a message for when you open.

More for salons & spas
Example conversation Written to show how a call goes — not a recording of a real caller.
  1. CallerHi, I’d like to book a haircut.
  2. AvaSure thing. Is that a cut and color, or just a cut?
  3. CallerJust a cut.
  4. AvaGot it. Do you have someone you usually see, or is anyone okay?

What Ava asks

  • What’s wrong, with one follow-up (“Is it still drivable?”)
  • Year, make and model
  • Name, with the last name spelled out
  • Best callback number
  • Email for the confirmation

What she books

Drop-offs and appointments — the job types you set up.

Emergencies

Broken down, stranded, or unsafe to drive. She tells them to get somewhere safe first, then after hours rings your on-call team with where the vehicle is.

More for auto shops
Example conversation Written to show how a call goes — not a recording of a real caller.
  1. CallerMy brakes are grinding pretty bad.
  2. AvaOkay, let’s get that looked at. Is it still drivable?
  3. CallerYeah, I drove it here today.
  4. AvaGot it. What’s the year, make and model?

What Ava asks

  • Why they’re calling
  • Name, with the last name spelled out
  • Best callback number
  • Email for the confirmation

What she books

Appointments of the types you set up — or a clear message when they don’t need one.

Emergencies

No after-hours emergency transfers — only clients you’ve marked VIP reach your team. If something can’t wait, she marks it urgent in your call log.

More for offices
Example conversation Written to show how a call goes — not a recording of a real caller.
  1. CallerHi, I’d like to set up a meeting about your services.
  2. AvaHappy to help with that. Can I get your first and last name?
  3. CallerJordan Lee. L-E-E.
  4. AvaThanks, Jordan. What’s the best number to reach you?

Example call

Hear how a call goes.

This is how Ava handles a new customer for our demo roofing company — the same order every time: the problem, name and spelling, number, permission to text, address, email, a real open time, booked.

Try it: (401) 417-4142
Example call Written to show how a call goes — not a recording of a real caller.
  1. AvaThanks for calling Summit Roofing. This is Ava, the virtual assistant. This call may be recorded. How can I help you today?
  2. CallerHi, a shingle blew off in the storm and I think there’s a small leak.
  3. AvaOh no, okay, let’s get someone out to you. Is water coming in right now?
  4. CallerJust a little drip in the attic.
  5. AvaGot it. Can I get your first and last name?
  6. CallerSam Rivera.
  7. AvaAnd how do you spell your last name?
  8. CallerR-I-V-E-R-A.
  9. AvaThanks, Sam. Is this number, 5 0 8, 5 5 5, 0 1 4 2, the best one to reach you?
  10. CallerYes.
  11. AvaIs it okay if we text this number with your confirmation and updates? You can opt out anytime.
  12. CallerSure.
  13. AvaWhat’s the address for the visit — street, city and zip?
  14. Caller12 Elm Street, Fall River, 02720.
  15. AvaI have 1 2 Elm Street, Fall River, 0 2 7 2 0. Is that right?
  16. CallerYes.
  17. AvaAnd what email should we use for the confirmation?
  18. Callersam@example.com
  19. Avas, a, m, at example dot com. Did I get that right?
  20. CallerYep.
  21. AvaI can do Thursday at 9 AM or Thursday at 1 PM. Which works better?
  22. CallerThursday at 9.
  23. AvaThursday at 9 AM at 12 Elm Street. Shall I book it?
  24. CallerYes, please.
  25. AvaYou’re booked for Thursday at 9 AM. If you’d like to speak with someone on our team, press 1 or just say transfer. Otherwise, you’re all set.

Pricing

Simple monthly plans.

After-Hours

$250/mo
200 minutes included

For businesses that answer their own phones during the day and need nights and weekends covered.

Choose After-Hours
A good place to start

Growth

$350/mo
400 minutes included

For busy teams that also miss calls during the workday.

Choose Growth

Full-Time

$750/mo
1,200 minutes included

For businesses that want Call Captain answering every call, all day.

Choose Full-Time

Extra minutes on every plan: $0.40 each.

Compare plans

Missed-call calculator

What are missed calls costing you?

Put in your own numbers. It’s a rough estimate, not a promise — but it shows why every call matters.

Estimated revenue at risk per month $8,667 An estimate: missed calls × average job value × 52 weeks ÷ 12 months. It assumes every missed call was a job — if only some would have hired you, the real number is lower.

Integrations

Works with your calendar and your team chat.

Bookings land in Google Calendar or Outlook through Cal.com, and call alerts go to Slack or Google Chat. More connections are on the way.

Google Calendarthrough Cal.comOutlookthrough Cal.comCal.combooking engineSlackcall alertsGoogle Chatcall alerts QuickBookscoming soonStripecoming soonJobbercoming soonDocuSigncoming soonGoogle Adscoming soonGoogle Business Profilecoming soon

About integrations

FAQ

Questions people ask.

Is it a robot?

Yes — it’s an AI. Every call starts with it saying it’s a virtual assistant and that the call may be recorded, and if someone asks, it says honestly that it’s an AI.

What happens in an emergency?

It gets the caller’s name, number and what’s happening, then rings your on-call person — and, if you set them up, up to 3 backups, one at a time, while the caller holds. Each person hears who’s calling and why, and must press 1 to take the call, so voicemail can’t pick it up. If nobody does, it comes back to the caller and promises a call back within the time you set (5 to 60 minutes; 10 if you don’t change it). In your portal you set your daytime calls (a ring list for business hours) and your after-hours on-call (a weekly rotation, plus a default after-hours number for any week without one).

Can I keep my phone number?

Yes. You keep your number and your phone company. You set your line to forward calls to your Call Captain number — all calls, or only the ones you don’t answer.

What if it can’t help the caller?

It takes a clear message for your team, or — during business hours — connects the caller to a person when they ask or press 1. It doesn’t make up prices or promises.

Can callers reach a real person?

During business hours, yes: they can press 1 or ask, and the call rings your transfer number — or your ring list of up to 4 people, in order. After hours, only emergencies and callers you’ve marked VIP are transferred, to your on-call team.

Will it quote prices?

No. It only shares facts you’ve given it, and never invents prices, availability or promises.

All questions

Ready when your phone rings.

Call the demo line, then tell us about your business below.

Call (401) 417-4142 Sign up

Sign up

Sign up for Call Captain

Tell us about your business — we’ll set up your number and have Ava answering within a day.

Sign up

Takes about a minute.

We only use this to get back to you. See our privacy page.